Información de contacto
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday through Friday to assist you with any questions regarding orders, products, returns, shipping, or general enquiries.
We aim to respond to all customer enquiries within 24 hours on business days.
2. Email
For all customer service enquiries, please contact us at:
Email: kontakt@ardenhaus.de
For questions regarding an existing order, please include your order number and the email address used during checkout. Providing this information helps us process your request as quickly as possible.
3. Business Information
Arden Haus is an online retailer registered in Germany.
All customer communications are conducted in English.
Our business operations are subject to the laws of the State of Florida, United States of America, without affecting any mandatory consumer protection rights that apply under applicable law.
4. Privacy & Data Enquiries
If you wish to exercise your rights under the General Data Protection Regulation (GDPR), including requests to access, correct, delete, restrict, or transfer your personal data, please contact us by email using the subject line:
"Data Privacy Request"
Email: kontakt@ardenhaus.de
We acknowledge all privacy-related requests within 48 hours and aim to provide a complete response within 30 days, where required by applicable law.
5. Regulatory Body
If you believe your personal data has been processed in a manner that does not comply with applicable data protection laws, you have the right to lodge a complaint with the competent supervisory authority within your EU Member State.
For Germany, the Federal Commissioner for Data Protection and Freedom of Information (BfDI) can be contacted through its official website:
6. Response Times
General customer enquiries are answered within 24 hours on business days.
Requests relating to privacy, personal data, or legal matters are acknowledged within 48 hours and, where applicable, completed within 30 days in accordance with the General Data Protection Regulation (GDPR).