Política de privacidad
Last updated: June 2026
1. Introduction & Our Commitment
Arden Haus ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"). For the purposes of the GDPR, Arden Haus acts as the data controller for the personal data collected through this website.
We never sell, rent, or trade your personal information to third parties.
2. Information We Collect
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal information including your name, billing and shipping address, email address, telephone number, payment information, and any information you voluntarily provide during customer support interactions.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, referring website, pages viewed, session information, and other diagnostic data through cookies and similar technologies.
3. How We Use Your Information
We process your personal information to fulfil orders, process payments, deliver products, provide customer support, communicate transactional updates, verify purchases, prevent fraud, comply with legal obligations, and improve our services.
Where you have provided your consent, we may also send promotional emails, product updates, and special offers. You may withdraw your consent or unsubscribe at any time using the unsubscribe link included in every marketing email.
We may also use aggregated and anonymised data for analytical and business improvement purposes where individuals can no longer be identified.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, enhance your browsing experience, analyse website performance, and deliver relevant advertising.
Strictly necessary cookies are essential for the operation of our website and cannot be disabled.
With your consent, we also use analytical and advertising cookies provided by Meta, Google Ads, and TikTok to measure website performance, improve marketing campaigns, and personalise advertisements.
During your first visit, you will be presented with a cookie consent banner allowing you to manage your cookie preferences at any time.
5. Order Fulfilment & Third-Party Services
Our online store is powered by Shopify, which provides our website infrastructure, shopping cart, checkout system, and secure hosting services.
Payments are securely processed through Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. We do not store your complete payment card details on our servers.
To provide efficient order fulfilment, products may be dispatched from our logistics centres located in the United States, China, and Germany, depending on inventory availability and the destination of your order. Regardless of the fulfilment location, every product is subject to the same strict quality control standards before shipment, allowing us to optimise delivery times and route orders through the most efficient fulfilment centre.
Shipping carriers receive only the personal information necessary to complete delivery, including your name, shipping address, email address where required, and telephone number if necessary for delivery updates.
Our website also integrates advertising technologies provided by Meta, Google Ads, and TikTok, which may collect limited browsing information through cookies and pixels where permitted by your consent preferences.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal obligations.
Order and accounting records are retained for the period required under applicable German and European Union laws.
Requests for deletion of personal data are acknowledged within 48 hours and completed within 30 days where legally permitted.
7. Your Rights Under the GDPR
Subject to applicable law, you have the right to request access to your personal data, request correction of inaccurate information, request deletion of your personal information, restrict processing, object to certain processing activities, request data portability, and withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with your competent supervisory authority if you believe your data protection rights have been violated.
We acknowledge all privacy requests within 48 hours and aim to provide a complete response within 30 days.
8. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area.
Whenever personal data is transferred internationally, we ensure that appropriate safeguards are implemented, including Standard Contractual Clauses, adequacy decisions, or other legally recognised transfer mechanisms approved under the GDPR by the competent supervisory authorities.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Our website uses SSL/TLS encryption to protect all communications between your device and our servers. Shopify provides enterprise-grade infrastructure and security measures to help safeguard customer information.
Should a personal data breach occur, we will respond promptly and fulfil all notification obligations required under applicable data protection laws.
10. Children's Privacy
Our website and services are not intended for children under the age of 16.
We do not knowingly collect personal information from children under this age. If you believe that a minor has provided personal information to us, please contact us immediately so that we can promptly remove the information where appropriate.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or our services.
The latest revision date will always appear at the top of this page. Continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.
12. Contact Us & Supervisory Authority
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us at:
Email: kontakt@ardenhaus.de
If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent supervisory authority within your EU Member State. For Germany, the Federal Commissioner for Data Protection and Freedom of Information (BfDI) can be consulted at https://www.bfdi.bund.de.
We acknowledge privacy-related requests within 48 hours and aim to provide a complete response within 30 days.